Enforcement Unit

• Consumer's Guide (pdf) - A Consumer's Guide to Filing a Complaint and the Investigation Process.
• Complain Form (pdf) >> Download the complaint form and instructions.

OREA's mission is to protect public safety by continuously improving and promoting the integrity and professionalism of the real estate appraisal industry. OREA protects public safety by:

• Investigating complaints against licensees and persons acting in a capacity that requires a license.
• Investigating the background and conduct of applicants and licensees and
• Investigating complaints against educational course providers.

There are four types of investigations commonly conducted by OREA, which are described in the following table:

Enforcement Investigations

Type of Investigation	Sources	Typical Allegations
Complaints	Clients Homeowners Lenders Other regulators (local, state and federal) Appraisers	Violations of USPAP and/or OREA regulations Technical errors Inaccurate value conclusion Fraud Failure to provide services as contracted Inappropriate conduct related to an appraisal assignment
Background Investigations	Law enforcement Other regulatory agencies (local, state and federal)	Criminal convictions Discipline imposed by other agencies Other conduct relating to fitness for licensure
Questionable Applications	OREA's Licensing Unit	USPAP violations in work samples Failure to properly acknowledge professional assistance of others Falsified information on an application
Delinquent Child Support	Department of Social Services Statewide Licensing Match System	Delinquent child support

OREA imposes disciplinary sanctions, when appropriate, which may include:

• Public or private reproval;
• Additional education requirements;
• Fine;
• Probation;
• Suspension;
• Revocation;
• Special conditions on a license.